The fine print

Privacy Policy

Effective [CONFIRM date]

Your privacy matters to us. Many people reach out to us during a painful season in their marriage, and we take the trust you place in us seriously. This policy explains what information we collect, how we use it, who we share it with and the choices you have. If you have a question, please contact us.

Who we are

The Redeemed Marriage is a Christian marriage ministry led by Rusty and Heather Bryant. In this policy, “we,” “us” and “our” mean [CONFIRM: legal name of the ministry and its type of entity]. This policy covers theredeemedmarriage.com, my.theredeemedmarriage.com, our emails and our coaching and other services.

You can reach us at hello@theredeemedmarriage.com or by mail at [CONFIRM: mailing address].

What we collect

Information you give us

When you ask for a free resource or join our email list: your first name and email address.
When you contact us or fill out an inquiry form: your name, email address, phone number if you choose to give it, and what you write to us. Our coaching, Marriage Intensive, retreat and speaking forms also ask about your situation, such as why you’re interested in coaching and how your marriage is doing right now.
When you buy from us or give: your name, email address, billing address and what you bought or gave. Your card details go straight to our payment processor, Stripe. They are not stored on our website.
When you create an account: your email address and the details of your orders, subscriptions and gifts, which you can see in your customer dashboard.
In coaching and mentoring: what you choose to share with us in sessions and messages.

Information collected automatically

Website statistics. We use Fathom Analytics to count visits and see which pages are read. Fathom does not use cookies and does not collect personal information, so it cannot identify you or follow you to other websites. We see totals only, never individual visitors.
Security. Our website runs on Cloudflare, which protects it from attacks and spam. Like most websites, Cloudflare processes your IP address and basic browser details to do this, and our forms use Cloudflare Turnstile to check that a real person is sending them.

What you tell us about your marriage is personal, and we treat it as confidential. [CONFIRM: who can see coaching inquiries and session notes, for example only Rusty and Heather.] We do not record coaching sessions. [CONFIRM: whether you keep written notes from sessions, and how long you keep them.]

We will not share what you tell us with anyone else, including your spouse, without your permission, except when the law requires it or when we believe someone is in danger of serious harm.

How we use your information

To send you the free resources you ask for, and the emails you’ve signed up for
To answer your questions and inquiries
To schedule and provide coaching, mentoring, Marriage Intensives and retreats
To process your purchases, subscriptions and gifts, and send receipts
To keep our website safe and working well, and to understand which resources are most helpful
To meet our legal and accounting obligations

Emails from us

When you ask for a free resource, we send it by email and add you to our email list, where we share encouragement, new podcast episodes and news about our ministry. Every email has an unsubscribe link, and you can leave the list at any time. Even after you unsubscribe, we will still send emails about anything you’ve bought or booked, such as receipts and session details.

We do not sell or rent your personal information, and we do not share it with anyone for their own marketing.

We share information only with the companies that help us run our ministry, and only what each one needs to do its job:

Cloudflare hosts our website and protects it from spam and attacks.
SureContact stores our email list and form messages, and sends our emails.
SureCart runs our checkout, customer accounts and dashboard.
Stripe processes card payments.
Fathom Analytics counts visits without cookies or personal information.
YouTube shows our podcast videos, and Podbean hosts our podcast audio.
[CONFIRM: the tools you use for scheduling and video calls, for example Zoom.]

We may also share information when the law requires it, to protect someone’s safety, or to protect our rights.

Cookies and embedded content

Our main website does not use advertising or tracking cookies.

Our store and customer dashboard at my.theredeemedmarriage.com use cookies that are needed to keep your cart, process checkout and keep you signed in. [CONFIRM: whether you run an affiliate or referral program through SureCart, which uses a cookie to credit a referral.]

Podcast videos come from YouTube’s privacy-enhanced mode and load only when you press play. Podcast audio comes from Podbean and also loads only when you press play. Once a video or audio file is playing, YouTube or Podbean receives your IP address and basic browser details, and their own privacy policies apply. Links to Apple Podcasts, Spotify and other apps take you to those services, which have their own policies too.

How long we keep it

Email list: until you unsubscribe or ask us to delete it.
Inquiries and messages: for as long as we need them to help you. [CONFIRM: how long you keep coaching inquiries and notes.]
Purchases and gifts: as long as the law requires for tax and accounting records.

Your choices and rights

You can ask us at any time to:

Tell you what personal information we have about you
Correct anything that is wrong
Delete your information, except what we must keep for legal or accounting reasons
Stop sending you emails

To ask, email hello@theredeemedmarriage.com. We will answer within 30 days. You can update your account details yourself in your customer dashboard.

Children

Our website and services are for adults. We do not knowingly collect information from children under 13. If you believe a child has sent us their information, please contact us and we will delete it.

Keeping your information safe

We use secure connections for our whole website, and payments are handled by Stripe, so we never see or store your full card number. We limit who can see your information. No website or email system can be perfectly secure, but we work hard to protect what you entrust to us.

Changes to this policy

We may update this policy from time to time. When we do, we’ll change the date at the top of this page. If a change is significant, we’ll tell you by email or on our website.

Contact us

If you have a question about this policy or your information, please email hello@theredeemedmarriage.com or use our contact form.